UltraVPN review
[Presented by BestCloudBest.com]
Are you looking for a VPN? You probably want to protect your privacy and security while browsing the Internet. There are many VPNs in the market, therefore, you might find it hard to choose one. UltraVPN is one of them. Network Protect LLC, an American company that’s also present in Europe and Australia offers this VPN service.
How to choose a VPN? You need a VPN that protects your privacy and security, moreover, it should offer good speed. It should support a wide range of platforms and provide great customer support. You might need a VPN to unblock geo-restricted content, moreover, you might want to securely access P2P/torrenting services. Finally, you want a reasonable price.
We have evaluated UltraVPN against these yardsticks. Does this VPN meet your requirements and should you buy a subscription? Read this review since we have answered these questions in detail.
The features you get with UltraVPN
We start the review with an evaluation of the features offered by UltraVPN.
About your privacy at UltraVPN
Privacy is probably a key consideration for you when you look for a VPN. You need a VPN that masks your IP address, encrypts your Internet traffic, and refrains from logging your activities online.
UltraVPN masks your IP address and encrypts your IP address. It doesn’t commit to a “no logs” policy anywhere on its website, and we find this an advantage. After several instances of chat and emails with its customer support team, we learned from them that UltraVPN doesn’t keep logs.
However, we find that this VPN keeps partial logs. In its “Privacy Policy”, UltraVPN explains that it collects your IP address when you access its services. The company states that it might collect the unique identifier of your device. If you access its services using a mobile device that shows your location, then UltraVPN collects that too. We have seen many VPNs that follow an effective “no logs” policy and don’t collect any of this information. We don’t find any justification for why UltraVPN should collect this information.
When you buy an UltraVPN subscription, the company collects your name, email address, telephone number, and payment information. It secures this information. It stores the password you create securely.
UltraVPN states that it might share your personal information with other group companies. It also states that it might share your personal information with 3rd parties to provide effective services to you. UltraVPN might share your personal information with other 3rd parties too based on your consent, however, you can withdraw your consent.
UltraVPN commits that it secures your personal information and processes it per relevant laws. We can’t find this company committing to never sell or rent your personal information.
For VPN users residing in the USA, UltraVPN is subject to the jurisdiction of the USA. If you are an UltraVPN user residing elsewhere, then UltraVPN is subject to the jurisdiction of the UK. Both countries are parts of the “5 Eyes” coalition of countries that conduct mass surveillance. Given that UltraVPN keeps partial logs, this jurisdiction isn’t ideal for privacy enthusiasts.
We find that UltraVPN keeps partial logs. We noted that it may share your personal information with 3rd parties. While most VPN users might not have any objection to this, privacy enthusiasts won’t like this. UltraVPN lags behind its leading competitors that follow an effective “no logs” policy.
Is your network traffic sufficiently secured with UltraVPN?
You probably consider that security is important while browsing the Internet, and that’s why you are looking for a VPN. VPNs that support secure protocols, provide strong encryption, prevent data leaks, and offer advanced security features offer the best security.
UltraVPN supports OpenVPN, which is the most secure VPN protocol. This protocol doesn’t have any known security vulnerabilities. UltraVPN also supports IKEv2, which is another secure VPN protocol.
This VPN provides AES-256 encryption, which is the strongest that you can get. UltraVPN can’t prevent IP, DNS, and WebRTC leaks consistently though. We consider this a disadvantage.
This VPN offers a kill switch, which blocks the Internet connection when the VPN connection terminates abruptly. This keeps hackers away from your sensitive information even if the VPN connection drops suddenly.
We confirmed with the customer support team of UltraVPN that it doesn’t offer the “Perfect Forward Secrecy” (PFS) feature. This feature changes the encryption key regularly. Even if hackers get hold of your encryption key, PFS will soon change it. This prevents hackers from accessing your sensitive information for a significant period. Leading VPNs offer this valuable feature, and UltraVPN lags behind them in this regard.
UltraVPN supports secure protocols, offers strong encryption, and provides a kill switch. However, it doesn’t prevent IP, DNS, and WebRTC leaks. Therefore, we can’t rate its security solution very high. It should work for most VPN users, however, UltraVPN doesn’t use offer the strongest security.
Where are the servers of UltraVPN located?
You want a fast VPN, therefore, you need a VPN with enough servers in all key geographies. VPN providers also need to invest in high-quality infrastructure to offers good speed.
UltraVPN offers over 1,000 high-speed servers in over 100 countries. It covers all key geographies like North America, Europe, Russia, Latin America, Asia, Africa, and Oceania.
The company maintains good transparency about its servers. UltraVPN shows the server status on its website, where it indicates which servers allow P2P/torrenting.
This VPN offers good speed. Its speed makes it a good choice for streaming and P2P/torrenting too, and we will talk about it shortly.
On what devices can you use UltraVPN?
You should look for a VPN that can support all kinds of devices that you have. UltraVPN is a good choice since it supports a wide range of platforms.
It supports Windows, Mac, and Linux among desktop platforms. UltraVPN offers custom apps for Windows and Mac, whereas, it provides a manual configuration guide for Linux.
Among mobile platforms, UltraVPN supports Android and iOS. It offers custom apps for both. This VPN provides manual configuration guides for Windows, Mac, Android, and iOS too. It offers a custom app for Amazon Fire TV.
UltraVPN supports routers, and you can configure a VPN connection on a router using its manual configuration guide. This VPN allows 3 simultaneous connections. By configuring a VPN connection on your router, you can bypass this limit. You can also connect other devices like smart TVs, gaming consoles, etc. to your router.
We find that UltraVPN supports enough platforms. It offers user-friendly custom apps for most of the key platforms, which is another advantage.
Unblocking streaming services using UltraVPN
Netflix, Hulu, BBC iPlayer, and other popular streaming services that impose geo-restrictions on their content. They do that to meet their business objectives, however, many people try to bypass these geo-restrictions by using a VPN.
These streaming services know that. They aggressively identify and block VPNs, therefore, many VPNs can’t unblock these streaming services.
UltraVPN can unblock Netflix, Hulu, and BBC iPlayer. It has servers optimized for unblocking Netflix, moreover, this VPN offers good speed. If you prioritize unblocking popular streaming services, then UltraVPN is a good choice.
Does UltraVPN allow for torrenting?
Planning to access P2P/torrenting services? Check relevant laws in your geography so that you can remain on the right side of the law! Some countries ban them, moreover, copyrights issues can get you in trouble even in countries that allow them.
Accessing these services pose other risks since hackers target users of these services. Moreover, your ISP might throttle your Internet connection if it detects that you are using a P2P/torrenting service.
You need to good VPN to securely access such services. VPNs that don’t log your online activities can qualify, however, they should encrypt your traffic successfully and offer a kill switch.
While UltraVPN keeps partial logs, it doesn’t log your browsing history. It encrypts Internet traffic and offers a kill switch. It offers good speed, moreover, it doesn’t impose any bandwidth restrictions.
If you want a VPN to securely access P2P/torrenting sites, then UltraVPN is a good choice. This VPN indicates where it allows P2P/torrenting in its “server status” page.
Bypassing the “Great Firewall” of China
UltraVPN can’t bypass the “Great Firewall” of China. While this is a disadvantage when you compare it with leading VPNs, we aren’t surprised. The Chinese government uses advanced technologies like “Deep Packer Inspection” (DPI) to identify and block VPNs. Quite a few VPNs can’t bypass the “Great Firewall” of China.
How much does UltraVPN cost?
UltraVPN offers 3 pricing plans, and all of them include all features. These pricing plans vary by their billing frequency and associated discounts. The pricing plans are as follows:
· Monthly: You pay $6.99 per month.
· 6-months: You pay $29.95 every 6 months. Your effective monthly average cost is $4.99.
· Yearly: You pay $35.88 once every year, which means that your monthly average cost is $2.99. However, UltraVPN will charge the regular rate after 1 year. The company doesn’t make it clear what that rate is. If the second year onwards costs you $6.99 per month, then that’s not such an attractive deal!
You can pay using popular credit cards like Visa, MasterCard, and American Express. UltraVPN accepts PayPal too. This company provides a secure payment process.
UltraVPN offers a 7-days free trial period. You can access the following server locations during the free trial period:
· Norway,
· Netherlands,
· Germany,
· US Central,
· Switzerland,
· Hong Kong,
· The United Kingdom,
· France,
· Romania,
· US West,
· US East,
· Canada West,
· Canada East.
It also offers a 30-days money-back guarantee. Note that UltraVPN automatically renews your subscription at the end of the subscription period. You need to cancel that before the end of the subscription period if you don’t like it.
We find that UltraVPN is reasonably priced. We don’t like the fact that it will charge the regular rate instead of the discounted rate after 1 year if you sign up for the yearly plan.
The pros and cons of UltraVPN
Let’s examine the pros and cons of UltraVPN. This VPN offers the following advantages:
· Since it doesn’t keep activity logs, it can protect privacy for most Internet users. Most VPN users are law-abiding people, therefore, the partial logs kept by UltraVPN doesn’t pose privacy risks for them.
· UltraVPN supports secure VPN protocols and strong encryption.
· This VPN offers a kill switch.
· With over 1,000 servers in 100+ countries, UltraVPN offers good speed.
· UltraVPN can unblock Netflix, Hulu, and BBC iPlayer. Its speed enables users to get a good streaming experience.
· UltraVPN allows secure access to P2P/torrenting services on designated servers. It doesn’t impose any bandwidth restrictions.
· This VPN supports all key platforms.
· It offers user-friendly custom apps for Windows, Mac, Android, iOS, and Amazon Fire TV. This VPN provides useful manual configuration guides for Linux and routers.
· UltraVPN provides good documentation.
· This VPN offers phone support for billing-related matters.
· UltraVPN offers excellent customer support via email and 24x7 live chat.
· This VPN offers reasonable pricing plans.
· UltraVPN offers a 7-days free trial period, which allows access to a few servers.
· This VPN offers a 30-days money-back guarantee.
UltraVPN has a few disadvantages, which are as follows:
· Privacy enthusiasts might disapprove of the partial logs kept by UltraVPN and its jurisdiction.
· UltraVPN can’t prevent IP, DNS, and WebRTC leaks.
· This VPN allows 3 simultaneous connections, which is fewer than what leading VPNs offer.
· UltraVPN can’t bypass the “Great Firewall” of China.
· Users signing up for the discounted yearly plan offered by UltraVPN will need to pay the regular price after that first year. They will effectively pay higher after a year.
In the overall analysis, the advantages of UltraVPN outweigh its disadvantages.
A few quick facts about UltraVPN
We now summarize a few quick facts about UltraVPN. These are as follows:
· Network Protect LLC, an American company offers UltraVPN. This company is also present in Europe and Australia.
· For users residing in the US, UltraVPN is subject to the jurisdiction of the US. For users elsewhere, this VPN is subject to the jurisdiction of the UK.
· UltraVPN keeps partial logs. It doesn’t keep activity logs, therefore, it’s privacy-friendly enough for most VPN users. Privacy enthusiasts might disapprove of its partial logs and jurisdiction.
· This VPN supports secure protocols and offers strong encryption, however, it can’t prevent IP/DNS/WebRTC leaks.
· UltraVPN offers a kill switch.
· This VPN provides user-friendly custom apps for Windows, Mac, Android, iOS, and Amazon Fire TV. It supports Linux and routers, however, it provides manual configuration guides for these platforms.
· UltraVPN can unblock Netflix, Hulu, and BBC iPlayer.
· This VPN offers good speed, thanks to 1,000+ servers in over 100 countries.
· UltraVPN allows secure access to P2P/torrenting services.
· This VPN doesn’t work in China.
· UltraVPN offers good documentation.
· It provides phone support for billing-related queries. UltraVPN provides prompt and professional customer support via 24x7 live chat and email for all other questions/issues.
· This VPN offers a 7-days free trial period. You can access a limited number of server locations during this free trial period.
· This VPN offers a 30-days money-back guarantee.
Is UltraVPN user friendly?
Most VPN users consider user-friendliness an important factor, and you probably do that too. VPNs that offer user-friendly custom apps, good documentation and an easy-to-use website are user-friendly.
UltraVPN offers an easy-to-use website. You can find the key menu options easily, moreover, the website prominently displays key “Call To Action” (CTA) buttons. You can find the key policies on privacy, refund, etc. easily.
The UltraVPN website displays the VPN apps and documentation prominently. It shows the pricing information, free trial, etc. clearly. You can buy a subscription using a few intuitive steps.
UltraVPN apps are easy to install and use. For the platforms where UltraVPN doesn’t offer custom apps, it provides manual configuration guides. You can install a VPN connection on Linux and routers using its manual configuration guides. We find that UltraVPN is a user-friendly VPN.
The customer service of UltraVPN
You want great customer support when you buy a VPN subscription. UltraVPN offers user-friendly custom apps and reliable VPN connection. Its apps are stable, and you won’t find too many problems. This VPN also provides good documentation for its apps. While these factors reduce the need for customer support, this company provides excellent customer support.
It provides very useful guides for manual configuration. UltraVPN has a comprehensive knowledge base with excellent articles. We reviewed several articles and found them useful.
UltraVPN is one of those few VPNs that provide phone support. The company provides this mode of support for billing related matters only.
UltraVPN offers excellent email support. It offers live chat support too, which is available 24x7. We had several questions about its features and capabilities, therefore, we sent several messages to its support team. We used both email and live chat facilities for this.
During the first few occasions, a support representative didn’t understand our questions clearly. It was a minor issue though. As soon as the customer support representatives understood our questions, they answered with useful information. The email and live chat support offered by UltraVPN is very prompt.
Its customer support team is knowledgeable and professional. UltraVPN offers robust customer support.
What's the jurisdiction of UltraVPN?
UltraVPN is subject to the jurisdiction of the USA for USA-based VPN users. For other users, this VPN is subject to the jurisdiction of the UK. Both countries are parties to the “5 Eyes” coalition of countries that conduct mass surveillance. They aren’t ideal for a VPN. UltraVPN collects partial logs, and privacy enthusiasts might consider its jurisdiction a disadvantage due to this.
Does UltraVPN keep any logs o your activity?
UltraVPN doesn’t commit to a “no logs” policy anywhere its privacy policy or “Terms of service”. Its customer support team states that UltraVPN doesn’t keep logs.
We notice that in its privacy policy, UltraVPN might collect the IP address of the device that connects to its service. This VPN might collect the unique identifier of the device.
If users connect to UltraVPN services using a mobile device that gives away their location, then UltraVPN might collect that information too. We find no justification for this. Many VPNs provide high-quality products and services without collecting any of this information.
We don’t consider that UltraVPN follows an effective “no logs” policy. This VPN collects partial logs.
Technical security and protocols used by UltraVPN
UltraVPN supports OpenVPN, the most secure VPN protocol. It also supports IKEv2, which is another secure VPN protocol. UltraVPN provides AES-256 encryption, which is military-grade.
This VPN can’t prevent IP, DNS, and WebRTC leaks, which is a disadvantage. UltraVPN offers a kill switch, which blocks the Internet connection as soon as the VPN connection terminates unexpectedly. This VPN doesn’t offer PFS (Perfect Forward Secrecy).
UltraVPN provides reasonable security. However, it doesn’t prevent IP/DNS/WebRTC leaks, which is a disadvantage.
The conclusion of our review
UltraVPN keeps partial logs. This wouldn’t pose privacy risks to most VPN users since it doesn’t keep activity logs. However, privacy enthusiasts wouldn’t like it and its jurisdiction. This VPN supports secure VPN protocols and robust encryption. It can’t prevent IP, DNS, and WebRTC leaks. UltraVPN offers a kill switch.
This VPN offers good speed, thanks to its 1,000+ servers in 100+ countries. UltraVPN can unblock Netflix, Hulu, and BBC iPlayer. It allows secure access to P2P/torrenting services with any bandwidth restrictions. This VPN supports all key platforms and it offers user-friendly custom apps for most of them. It allows 3 simultaneous connections, which is less than what leading VPNs offer.
UltraVPN can’t bypass the “Great Firewall” of China. This VPN provides good documentation, and it offers phone support for billing queries. UltraVPN provides excellent live chat and email support for all other queries.
UltraVPN offers reasonable pricing plans. Users signing up for its discounted yearly plan will need to pay the regular price after the first year, which is a disadvantage. This VPN offers a 7-days free trial period, which allows access to a limited number of servers. UltraVPN provides a 30-days money-back guarantee.
We find that UltraVPN is a good buy. You can avail of its free trial check if it meets your requirements.
