TigerVPN Review
[Presented by BestCloudBest.com]
Are you one among the Internet users that take privacy and security seriously while browsing the Internet? If you are, then you are likely looking for a “Virtual Private Network” (VPN).
VPNs provide privacy and security to Internet users when they browse, therefore, there’s a happening market out there for VPNs. Many VPN providers compete in this market and they make impressive claims about their products and services. In addition to providing privacy and security, they claim to unblock geo-restricted streaming services. Many VPN providers state that they allow P2P/torrenting.
tigerVPN is a Slovakia-based VPN provider that claims to offer privacy and security, moreover, it claims to allow P2P/torrenting. tigerVPN claims to unblock geo-restricted streaming services. Does it meet your specific requirements though and should you buy it? Read this guide and make an informed decision!
Features you get with TigerVPN
You want value-for-money, wouldn’t you? Surely, you would want your VPN provider to offer relevant features. Let’s see how tigerVPN fares on this count.
About your privacy at TigerVPN
Privacy is at the top of the priority list for most VPN users, and you probably consider it a high priority as well. tigerVPN fares very well here since the company implements a “no logs” policy.
On the “Privacy Policy” page of its website, tigerVPN states that it doesn’t read, store, analyze, or process your Internet traffic via its servers. It doesn’t read, store, or access your DNS queries, the websites you visit, or the communications you send.
Users of tigerVPN share IP addresses when they use its infrastructure, therefore, tigerVPN can’t identify the Internet activities of any particular user. We consider this as a plus point over dedicated IP addresses.
tigerVPN does record some form of information, and its privacy policy states this explicitly. When you connect to one of its servers, tigerVPN stores the start time, end time, and data transferred in MB for that session.
The company does this for purposes like accounting, troubleshooting, and preventing abuses. However, from that point onwards, it can’t identify any individual user since the information overlaps with other users. tigerVPN irreversibly deletes this information after 6 months, and we don’t find this weakening their claim of “no logs” policy.
In addition to this, tigerVPN collects information from users when they interact with the company, e.g., buying its product, respond to customer support messages, etc. This information includes VPN account information, payment data, website usage analytics, geolocation of the website visitor, etc.
tigerVPN uses this information for specific purposes, e.g., creating your VPN account, refund processing, renewal of your account, payment of VAT (Value Added Tax), preventing abuse, etc. This VPN provider explicitly states that it will never sell, share, or give away your personal information, moreover, it processes this data per the applicable regulations like GDPR. On its “Privacy Policy” page, tigerVPN lists all 3rd party services and cookies it uses, and we found nothing that can cause privacy concerns for VPN users.
“Tiger At Work Co. k. s.” is the company that owns tigerVPN, and it’s headquartered in Bratislava, Slovakia. The jurisdiction of tigerVPN is Slovakia, and this country isn’t part of the “14 Eyes” coalition that conducts mass surveillance. Slovakia doesn’t have data-retention laws, and its constitutional courts have consistently termed the data retention-related legislative directives from the EU as “unconstitutional”. We find that Slovakia is the ideal jurisdiction for a privacy-focused VPN provider.
In our view, tigerVPN fares very well as far as privacy is concerned. We have seen that every VPN provider has logging capabilities, and we are impressed by the transparency demonstrated by tigerVPN about their capabilities.
Data security at TigerVPN
If you are like most Internet users that look for a VPN, then you prioritize security while browsing the Internet. Naturally, you would look for a VPN provider that has excellent security solutions, wouldn’t you? Let’s see how tigerVPN fares on this count.
tigerVPN supports OpenVPN, which has the reputation of being the most secure VPN protocol. It supports both OpenVPN UDP and TCP. Since OpenVPN has no known security vulnerabilities, we are happy to see that tigerVPN uses it as the default protocol.
Among other well-known protocols, tigerVPN supports L2TP and IPSec. While tigerVPN supports PPTP too, we don’t recommend you to use it since it has known security vulnerabilities.
You would surely want to secure your sensitive data while browsing the Internet, wouldn’t you? VPN providers need to employ excellent encryption for that, and we are happy to see that tigerVPN does that. It uses AES-256-CBC encryption, moreover, it uses 2048-bit RSA keys. This is the best possible encryption that you can get!
A few key advantages of tigerVPN are that it has built its software, and it runs own network and servers. This provider has its DNS servers, therefore, it doesn’t depend on 3rd party providers for this. All of these certainly give tigerVPN enough control to secure its product, and the company monitors its infrastructure round-the-clock. tigerVPN guards against all IP, DNS, and WebRTC leaks, moreover, it has no virus in its infrastructure.
We believe that for its price, tigerVPN should offer more advanced security features. It doesn’t offer a “kill switch”, therefore, it won’t block your Internet connection if the VPN connection suddenly drops. tigerVPN doesn’t offer “Perfect Forward Secrecy” (PFS), which is a useful feature that enhances your security. VPN providers employing PFS change the encryption keys regularly, therefore, even if a cyber-attacker gets hold of the encryption key, he/she will not be able to use it for long. While tigerVPN has a robust set of security solutions, we would like it to offer a “kill switch” and PFS.
Where does TigerVPN have servers?
You would like your VPN provider to offer good speed, wouldn’t you? VPN providers that have a considerable number of servers in all key geographies stand a better chance to offer good speed, therefore, the number of servers and their locations matter.
tigerVPN has 300 servers in 61 locations across 42 countries, and it displays these locations on the “Server Locations” page of its website. It has a presence in all key geographies, e.g., North America, Europe, Oceania, Latin America, Asia Pacific, Southeast Asia, Indian subcontinent, Middle-east, and Africa. As a result, tigerVPN provides good speed.
What platforms are supported by TigerVPN?
You want a VPN that you can use with all types of devices you have, don’t you? tigerVPN certainly fares very well here since it supports all key platforms like Windows, Mac, Linux, Android, and iOS.
This provider has custom apps for Windows, Mac, Android, and iOS. While it doesn’t have a custom app for Linux, it provides detailed guides so that you can set up OpenVPN on Linux and use tigerVPN.
tigerVPN provides guides for setting up its VPN on Chromebook, moreover, it offers a guide to configure your DD-WRT router. We are happy to see that tigerVPN supports a wide variety of platforms, however, we would like it to offer a custom app for Linux. Custom apps are more user-friendly and leading VPN providers offer such apps for all platforms they support.
Unblocking streaming services using TigerVPN
Are you shopping around for a VPN that unblocks geo-restricted streaming services? Well, you will have a mixed result if you use tigerVPN. This provider doesn’t commit that it will always unblock Netflix, and it recognizes that Netflix often successfully blocks it.
It publishes a list of nodes that will help you to access Netflix, and tigerVPN states that it’s working on improving its success rate on this count. If you are trying to access other geo-restricted streaming services like Hulu or BBC iPlayer with tigerVPN, you will face challenges there too. We recommend that you look for other market-leading VPN providers if unblocking such streaming services is your priority.
Is P2P/Torrenting allowed on TigerVPN networks?
Many VPN users prefer a VPN since they want to access P2P/torrenting services. Are you one of them? You will then find tigerVPN quite suitable for you since it allows P2P/torrenting on all its servers. tigerVPN imposes no bandwidth restrictions for torrenting.
It has a “Torrent policy” on its website. tigerVPN recommends that you use Amsterdam, Bucharest, and Montreal locations for torrenting since ISPs there are more permissive with this.
Can TigerVPN bypass internet censorship?
If you want to use a VPN to bypass the kind of Internet censorship imposed by countries like China, then tigerVPN won’t work for you. It doesn’t use the kind of obfuscation technology that some of the market-leading VPN providers use for bypassing such censorship. You would need to explore other leading VPNs to bypass that kind of Internet censorship.
What's the price of TigerVPN?
You will likely consider the price as a key factor before you choose a VPN, therefore, let’s now see how tigerVPN fares on this aspect. This provider offers 4 pricing plans, which are as follows:
· “Zen Tiger”: It’s the monthly plan, and you pay €11.99 per month. You can get 2 simultaneous connections in this plan.
· 6-months plan: You can’t see this plan on the homepage of the tigerVPN website unlike its other plans, however, you can see it in the “Order” page. You pay €49.99 once in 6 months, which translates to €8.33 per month. This plan allows 5 simultaneous connections.
· “Hero Tiger”: This is the yearly plan where you pay €79.99 once a year. Your monthly average cost is €8.33, and you can connect 5 devices simultaneously.
· 3-years deal: tigerVPN offers steep discounts in this plan, and you pay €99.00 every 3 years. This plan offers 5 simultaneous connections.
We were surprised to see one aspect of the tigerVPN website. This provider displays its prices in Euro, however, you can change the currency to USD and GBP. If you do so, then the price doesn’t change according to the exchange rate. This means that if you choose the 3-years deal and choose USD as the currency, even then you pay $99. Note that changing the currency didn’t change the numbers, therefore, you pay higher if you choose Euro or GBP!
If you subscribe to “Hero Tiger”, i.e., the annual plan of tigerVPN, then you can get access to its “StickyPassword Premium” feature. “StickyPassword Premium” is a password manager. Subscribers to this plan also have access to “Shimo VPN Manager”, which is a dedicated VPN manager for Mac OS.
tigerVPN has a free trial, and you can use up to 500 MB data in this. It will block you beyond this point, and it will ask you to buy a plan.
tigerVPN has a 7-days refund policy. You need to email a refund request within 7 days of purchase to help@tigervpn.com, alternatively, you can request a refund using the chat facility. Note that if you cancel your subscription within 7 days, then that doesn’t automatically trigger a refund. tigerVPN doesn’t offer a refund for unconsumed time or if you don’t terminate the recurring subscription. This provider explains its refund policy and processes in detail in the “Terms and conditions” page on its website, and we recommend that you read it carefully.
tigerVPN accepts payments via credit cards like Visa and MasterCard, moreover, you can pay by PayPal and Paymentwall. This provider also accepts Bitcoin.
We find that tigerVPN is expensive for the services it offers and the features it provides. You can get a better service offering at a cheaper rate if you explore some of the market-leading VPN providers.
We would also like tigerVPN to clarify why choosing Euro or GBP results in customers effectively paying a higher price. Moreover, tigerVPN should consistently display its various pricing plans on its homepage and “order” page.
The pros and cons of tigerVPN
You would want to weigh the pros and cons before buying a VPN, wouldn’t you? Well, we have done that for you!
tigerVPN offers several advantages, e.g.:
· It’s a privacy-friendly VPN, thanks to its “no logs” policy, shared IP addresses, transparency about its logging capabilities, and a privacy-friendly jurisdiction.
· tigerVPN uses a robust set of security solutions, which includes secure protocols and military-grade encryption.
· You don’t need to worry about IP, DNS, or WebRTC leaks, thanks to the robust security solutions of tigerVPN.
· This provider supports all key platforms, moreover, it supports DD-WRT routers.
· Thanks to its custom apps and excellent guides, tigerVPN is easy to use.
· You can access P2P/torrenting services using tigerVPN, and you don’t face any bandwidth restriction.
· This VPN provider has enough servers in all key geographies, therefore, it offers good speed.
· tigerVPN provides excellent guides, moreover, it offers a searchable and comprehensive knowledgebase.
· This VPN provider offers robust customer support.
· tigerVPN offers a free trial and it has a 7-days money-back policy.
There are a few disadvantages too, which are as follows:
· tigerVPN doesn’t offer a custom app for Linux.
· It can’t unblock geo-restricted streaming services like Netflix, Hulu, BBC iPlayer on most occasions.
· tigerVPN doesn’t have security features like “kill switch” and “Perfect Forward Secrecy” (PFS).
· Compared to market-leading VPN providers with a more comprehensive offering, tigerVPN is expensive.
· tigerVPN can’t bypass Internet censorship of the kind imposed by countries like China.
A few quick facts about tigerVPN
Wondering whether to buy a tigerVPN plan? A quick summary of key facts could help you, and here it is:
· tigerVPN is operating since 2011, and it’s owned by “Tiger At Work Co. k. s.”, a Slovakia-based company.
· tigerVPN focuses on privacy with a “no logs” policy, security, and ease-of-use, moreover, it supports all key platforms.
· It has 300 servers in 61 locations across 42 countries, therefore, it offers good speed.
· You can access P2P/torrenting services when using tigerVPN.
· tigerVPN offers excellent guides, a comprehensive knowledge base, and robust customer support.
· You can’t unblock geo-restricted streaming services like Netflix on most occasions if you use tigerVPN.
· tigerVPN is more expensive compared to market-leading VPN providers.
· It doesn’t offer some of the advanced security features like “kill switch” and “Perfect Forward Secrecy” (PFS).
· tigerVPN offers a free trial, and it allows a refund if you request one within 7 days of your purchase.
Getting started with TigerVPN
You surely want an easy-to-use VPN, don’t you? Let’s evaluate tigerVPN on this aspect now.
As soon as you visit its website, you will be impressed with the user-friendliness of it. You can easily locate all key menu options, and see its pricing plans when you scroll down. The website prominently displays the “Get Started” button, moreover, you can easily find the “Download” option.
tigerVPN has an intuitive and secure buying process. You can easily find the guides you need and download the custom apps.
About the customer service at TigerVPN
You would surely like a VPN provider to offer great customer service, wouldn’t you? We will now evaluate how tigerVPN fares in this regard.
Its custom apps for Windows, Mac, Android, and iOS are easy enough to use. While it doesn’t provide a custom app for Linux, it provides detailed guides on how to configure your Linux device to use tigerVPN. It provides detailed guides for all platforms in case you don’t want to use its custom apps.
tigerVPN has a comprehensive knowledge base, and it’s searchable. This provider also offers detailed troubleshooting guides. As a result of all of these, you will likely not need much customer support.
If you need support, then tigerVPN has you well-covered. It provides live support when you are logged into its VPN. You can use the chat facility on its website, however, it’s not 24x7. This chat facility is available from Monday to Friday, during EST working hours. You can email the customer support team, moreover, you can open a ticket. Additionally, you can contact the tigerVPN customer support team from inside its apps.
The support team responds to emails promptly enough, and it demonstrates competence and professionalism. We are satisfied with the customer support capabilities of tigerVPN.
What's the jurisdiction of TigerVPN
“Tiger At Work Co. k. s.”, a Bratislava, Slovakia-based company owns tigerVPN. tigerVPN is subject to the jurisdiction of Slovakia, and this country has no data retention laws. Slovakia has a credible track record of Internet freedom, and it’s not a part of the “14 Eyes” coalition that conducts mass surveillance.
EU prefers Slovakia to enact data retention legislation and sends directives in this regard. However, the constitutional courts in this country have consistently taken a stand against such directives and held them unconstitutional. For a privacy-focused VPN provider like tigerVPN, Slovakia is quite certainly the ideal jurisdiction.
Does TigerVPN keep any logs?
Every VPN provider has logging capabilities. You would want a VPN that maintains transparency about what it does with its logging capabilities, wouldn’t you? tigerVPN certainly does that. This provider maintains a “no logs” policy, and it doesn’t track your Internet traffic via its servers.
The “Privacy Policy” of tigerVPN clearly states that it doesn’t store, read, analyze, or process your traffic in any other manner. The company doesn’t log your communications, the websites you visit, etc.
This provider states what exactly it logs and why it does so. When a user connects to any of its VPN servers, tigerVPN stores the start time of the session. It also stores the session end time and the amount of data (megabytes) the user transfers. The company does this to prevent abuses, moreover, it uses this information for accounting and troubleshooting purposes. tigerVPN deletes this information after 6 months.
Since tigerVPN offers shared IP addresses only, it can’t tie a users’ Internet activity specifically to that user. Therefore, the limited information it collects doesn’t adversely impact its “no logs” policy.
We have already explained that tigerVPN collects information when you visit its website, buy its product, or interact with the company in any other manner. It collects information like VPN account, payment transaction data, website visitor analytics, etc., and it uses this for providing its services. tigerVPN processes this information per the relevant laws. Since this information is unrelated to users’ Internet traffic via its servers, it has no adverse impact on its “no logs” policy.
In our review, we found that tigerVPN has implemented its “no logs” policy satisfactorily. The company maintains noticeable transparency about what information it collects, and it justifies its actions adequately.
About the encryption and data security of TigerVPN
tigerVPN employs a credible set of security solutions. However, for its price, it should offer more advanced security features.
This VPN provider supports OpenVPN and it uses it as the default protocol. We like that since OpenVPN is the most secure VPN protocol. tigerVPN also supports L2TP and IPSec, which are secure protocols too. This provider supports PPTP, however, we don’t recommend you to use it due to its security vulnerabilities.
With AES-256-CBC encryption and 2048-bit RSA keys, tigerVPN certainly employs the best possible encryption. It guards against all IP, DNS, and WebRTC leaks, and the company runs its servers and network including DNS servers. tigerVPN has developed its VPN software, and the company proactively takes steps to keep its infrastructure secure. There are no viruses in its infrastructure.
tigerVPN is expensive, therefore, we would like it to offer more advanced security features like a “kill switch” and “Perfect Forward Secrecy” (PFS). Most market-leading VPN providers offer such features. While we are happy with the security solutions of tigerVPN, we believe that it should offer more advanced security features.
Our short conclusion regarding TigerVPN
Given the impressive claims by many VPN providers, you could find it hard to choose one that works for you. tigerVPN, a Slovakia-based VPN provider claims to guard your privacy, moreover, it promises security when you browse the Internet. We found that tigerVPN implements its “no logs” policy with sufficient transparency, and its jurisdiction is privacy-friendly.
tigerVPN supports secure protocols, uses robust encryption, and prevents all IP/DNS/WebRTC leaks. It doesn’t offer some of the advanced security features that other market-leading VPN providers do. tigerVPN isn’t able to unblock geo-restricted streaming services like Netflix on most occasions. You can use this VPN to access P2P/torrenting, and it imposes no bandwidth restrictions.
tigerVPN supports all key platforms and it has custom apps for all platforms except Linux. Thanks to its custom apps and excellent guides, you will find that tigerVPN is easy to use. While it’s expensive compared to other leading VPNs, its 3-years plan offers considerable discounts. It has a sufficient number of servers in key geographies, therefore, it offers good speed.
We found that tigerVPN offers excellent troubleshooting guides, a searchable and comprehensive knowledge base, and robust customer support. In our view, tigerVPN is a good buy, however, you can try its free trial to see if it meets your requirements.
